1. Introduction

This Privacy Policy (“Policy”) describes how Dizlie. (“we”, “our”, “us”) collects, uses, stores, shares, and protects personal information across the Dizlie platform. The platform consists of two mobile applications:

• Dizlie Customer App — used by end customers to place tiffin orders, manage subscriptions, track deliveries, and earn rewards.
• Dizlie Delivery Partner App — used by registered delivery partners to receive assigned deliveries, navigate routes, and confirm delivery completion.

This single Policy governs both applications. Where a clause applies only to one group of users, it is clearly labelled as [Customer] or [Delivery Partner]. By registering and using either application, you consent to the practices described in this Policy.

 

2. Information We Collect

 Customer App 

2.1  Information Customers Provide Directly

• Mobile phone number — used for OTP-based login and account identification
• Full name and profile details
• Delivery addresses — home, office, or any saved location (multiple addresses supported)
• Payment information — processed securely via Razorpay; we do not store card or UPI credentials
• Referral codes — codes generated or used during account setup or plan purchase

2.2  Information Collected Automatically from Customers

• Device information — model, OS version, and unique device identifiers
• IP address and approximate location at the time of login
• Precise GPS location — when you use the delivery location picker or enable live order tracking
• App usage data — screens visited, features used, session timestamps
• Order history — tiffin type selected, delivery address per order, order status, timestamps
• Subscription data — plan purchased, remaining tiffin count, plan validity period
• Coin and referral activity — coins credited per delivery, referral chain

 

Delivery Partner App 

2.3  Information Delivery Partners Provide During Registration

• Full legal name and mobile number
• Profile photograph
• Government-issued identity proof — Aadhaar, PAN card, or Driving Licence (uploaded during registration)
• Vehicle type and vehicle registration number
• Bank account details — for earnings disbursement only

2.4  Information Collected Automatically from Delivery Partners

• Real-time GPS location — tracked continuously during active delivery shifts
• Daily delivery activity — number of deliveries completed, route taken, timestamps
• Delivery status updates — picked up, en route, delivered, with timestamps
• Delivery confirmation data — photo proof or customer OTP (where applicable)
• Go online / go offline timestamps
• Device model, OS version, unique identifiers, app version, and crash logs

 

3. How We Use Your Information

  Customer App 

3.1  Customer Data Uses

• Account creation and secure authentication via mobile OTP
• Processing daily tiffin orders and subscription-based deliveries
• Routing tiffins to your selected delivery address, including sharing address details with the assigned delivery partner
• Sending real-time order status push notifications — accepted, packed, dispatched, delivered
• Managing your subscription plan — tracking tiffin count, plan expiry, and auto-renewal reminders
• Enabling the daily delivery toggle and skip-delivery (pause) feature for subscription users
• Crediting coins to your wallet after each successfully delivered tiffin
• Processing referral rewards when a referred user purchases a subscription plan
• Displaying the today’s menu card updated daily by our kitchen team
• Improving the App through anonymised usage analytics
• Responding to customer support queries and complaints
• Sending promotional messages and renewal reminders — you may opt out at any time in Settings

  Delivery Partner App 

3.2  Delivery Partner Data Uses

• Identity verification and admin review before granting platform access
• Assigning appropriate delivery zones based on your operating area
• Generating your optimised daily delivery route — addresses are sequenced by proximity (A → B → C)
• Displaying your assigned tiffin list for each day after the kitchen confirms packing
• Sharing your real-time location with our operations team during active shifts for oversight
• Sharing your first name and live location with the relevant customer only while their specific order is being actively delivered
• Recording and timestamping each status update — picked up, en route, delivered
• Calculating your daily and monthly delivery count and processing earnings disbursement
• Applying admin-configured incentive bonuses to your earnings
• Investigating customer complaints or delivery disputes
• Maintaining delivery records for legal and tax compliance

 

4. Location Data

Location data is used differently across the two applications and is central to how the platform operates.

  Customer App 

4.1  Customer Location

• Location permissions are requested on first login to automatically detect your delivery address.
• Precise GPS is accessed when you open the delivery location picker or view live order tracking.
• Your delivery address (not your live GPS feed) is shared with the assigned delivery partner to complete delivery.
• You may disable location permissions via your device settings. Automatic address detection and live tracking will be unavailable if permissions are denied; you may still enter addresses manually.

  Delivery Partner App 

4.2  Delivery Partner Location

• Your GPS location is tracked continuously while you are marked as online and on an active shift.
• Location data powers route optimisation, delivery sequencing, and real-time progress sharing with customers.
• Location tracking stops automatically when you go offline or close the Partner App.
• Historical location data from completed delivery sessions is retained for 90 days for operational review and dispute resolution, after which it is permanently anonymised.
• Disabling location permissions on your device will prevent the Partner App from functioning.

 

5. Order Timing and the 8:00 AM Cutoff

Our platform enforces an 8:00 AM daily cutoff for the 10:00–10:30 AM delivery window. This rule is applied server-side for both order placement (Customer App) and delivery pause requests (Subscription customers). The cutoff is a service rule, not a data collection mechanism.

• [Customer] Daily tiffin orders placed after 8:00 AM are rejected by the server and not processed for the same day.
• [Customer] Subscription delivery pause requests submitted after 8:00 AM will not take effect for that day; a tiffin will be dispatched and counted.
• [Delivery Partner] Your finalised delivery list for the day is generated after the cutoff once all customer confirmations are locked in.

 

6. Multi-Location Delivery [Customer]

Customers may save multiple delivery addresses — for example, an office address for morning delivery and a home address for evening delivery. The following data practices apply:

• Each tiffin order or active subscription delivery is linked to the address you select at the time of ordering or scheduling.
• You may change the delivery address for a future subscription delivery before the 8:00 AM daily cutoff.
• All saved addresses are stored securely and are accessible only by you and our delivery operations team, solely for the purpose of fulfilling your delivery.
• Saved addresses are never shared with third parties for marketing or any purpose other than delivery fulfilment.

 

7. Coins, Rewards, and Referrals [Customer]

• Coins are credited to your in-app wallet upon successful delivery confirmation of each tiffin (daily or subscription).
• Your coin balance and full transaction history are stored on our servers and visible to you in the App.
• Referral data — including who referred you and whom you have referred — is retained to attribute rewards accurately.
• Referral and coin data is used solely for processing rewards and is not sold or shared with external parties.
• Coins and referral credits are non-transferable and are permanently forfeited if your account is deleted.

 

8. Identity Documents [Delivery Partner]

• Government-issued ID documents submitted during registration are stored in AES-256 encrypted cloud storage.
• Access is restricted to authorised personnel involved in the partner verification and compliance process only.
• Documents are never shared with customers or external third parties.
• Upon account deletion or termination, identity documents are permanently deleted within 60 days, subject to any outstanding legal or regulatory obligations.

 

9. How We Share Your Information

We do not sell your personal data under any circumstances. We share information only as described below:

9.1  Shared Across Both Apps

• Legal Compliance: We may disclose data when required by law, court order, government authority, or to protect the rights and safety of our users and platform.
• Payment Processors (Razorpay): Order reference and transaction amount (Customers); bank account and earnings details (Delivery Partners). Razorpay’s own Privacy Policy governs their handling of this data.
• Maps Provider (Google Maps Platform): Delivery addresses and real-time location for route computation and live tracking. Google’s Privacy Policy governs their handling of this data.
• Notification Providers (FCM / MSG91 / Twilio): Mobile numbers are shared to deliver OTP codes and push notifications.

9.2  Customer-Specific Sharing

• Delivery Partners: Your name and delivery address are shared with your assigned delivery partner to complete your order. Your payment details, full address history, and account data are never accessible to delivery partners.

9.3  Delivery Partner-Specific Sharing

• Customers: Your first name and real-time GPS location are shared with a specific customer only while their order is actively being delivered to them. Full contact details, vehicle registration, ID information, and bank details are never shared with customers.
• Internal Operations Team: Our team accesses delivery data, zone assignments, and performance records solely for routing, management, and dispute resolution.

 

10. Data Retention

  Customer App 

• Active account data is retained for the lifetime of your account.
• Order and subscription history is retained for 3 years for legal, tax, and dispute resolution purposes.
• Coins and referral data are retained for the duration of account activity.
• On account deletion, personal data is anonymised or deleted within 30 days, except where law requires longer retention.
• Coins, referral credits, and subscription balances are permanently forfeited on account deletion.

  Delivery Partner App 

• Active partner account data is retained throughout your engagement as a delivery partner.
• Delivery records and earnings history are retained for 3 years for tax and legal compliance.
• Real-time GPS location history is retained for 90 days, then permanently anonymised.
• Identity documents are deleted within 60 days of account closure.
• On account closure or termination, remaining personal data is deleted or anonymised within 30 days, subject to legal retention obligations.

 

11. Your Rights

Regardless of whether you are a customer or delivery partner, you have the following rights over your personal data:

11.1  Rights Available to All Users

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information in your profile.
• Deletion: Request deletion of your account and associated personal data, subject to legal retention obligations.
• Portability: Request your order history, delivery records, or earnings data in a structured, machine-readable format.
• Withdraw Consent: Withdraw from the platform at any time by submitting an account closure request.

11.2  Customer-Specific Rights

• Opt-out of Marketing: Unsubscribe from promotional notifications and renewal reminders via the App Settings screen at any time.
• Location Permission: Disable GPS via your device settings; automatic address detection and live tracking will be unavailable.

11.3  Delivery Partner-Specific Rights

• Location Opt-out: You may disable location permissions, but doing so will prevent the Partner App from functioning as the service is location-dependent.
• Document Deletion: Request removal of your identity documents after platform exit.

To exercise any of these rights, email privacy@Dizlie.in from your registered contact, or raise a request through the Help section within the App. We will respond within 30 days.

 

12. Data Security

We implement the following security measures across the platform to protect your information:

• All data in transit is encrypted using HTTPS / TLS protocols.
• Sensitive data fields, including mobile numbers and identity documents, are stored with AES-256 encryption at rest.
• Role-based access controls restrict which team members can view different categories of user data.
• App sessions are token-authenticated and expire after periods of inactivity.
• We conduct regular security reviews and vulnerability assessments of our infrastructure.

No method of electronic transmission or storage is 100% secure. While we implement strong safeguards, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

 

13. Third-Party Services

The Dizlie platform integrates with the following third-party services. Each service is governed by its own privacy policy, which we encourage you to review:

13.1  Services Used Across Both Apps

• Google Maps Platform — route optimisation, address geocoding, and live delivery tracking
• Razorpay — payment processing (Customers) and earnings disbursement (Delivery Partners)
• Firebase Cloud Messaging (FCM) — push notifications for order updates, delivery alerts, and platform announcements
• MSG91 / Twilio — OTP delivery for authentication

13.2  Customer App Only

• Referral tracking — internal system; no external third-party shares referral data

13.3  Delivery Partner App Only

• Cloud document storage — encrypted storage provider for identity document management during the registration period

 

14. Children’s Privacy

Both the Customer App and the Delivery Partner App are intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete it promptly. If you believe a minor has registered on our platform, please notify us at the contact below.

 

15. Delivery Partner Conduct and Data Responsibilities [Delivery Partner]

As a delivery partner, you come into contact with customer personal information — specifically names and delivery addresses — in the course of your work. You are bound by the following responsibilities:

• Keep your login credentials confidential. Do not share your account access with any other individual.
• Use customer addresses only to complete the assigned delivery. Do not retain, copy, share, or use addresses for any other purpose.
• Do not photograph, record, or store any customer information encountered during deliveries beyond what the Partner App requires.
• Any misuse of customer data encountered during deliveries will result in immediate suspension and may lead to legal action.

 

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we make material changes, we will:

• Notify all registered users via an in-app notification (Customer App and Partner App).
• Update the Effective Date at the top of this document.
• Where required by law, seek renewed consent before applying significant changes to how we use your data.

Continued use of the App after the notification period constitutes acceptance of the revised Policy.

 

17. Contact Us

For any privacy-related questions, requests to exercise your rights, or concerns about how your data is handled, please contact our Data Protection team:

• Email: privacy@Dizlie.com
• Website: www.dizlie.com
• Company: Dizlie.
• Address: India

 

We are committed to responding to all legitimate privacy requests within 30 days of receipt. For urgent matters related to data breaches or identity misuse, please mark your email as URGENT.